Privacy Policy
Privacy Policy
Last updated: 01-10-2025
GENERAL
www.whaleplay.com ("WhalePlay," "Company;", "we", "us" or "our") operates as a data controller under gambling regulations and has legal obligations to collect and process certain personal information from our players in order to allow them to participate in games and provide them with our services. This Privacy Policy outlines what personal data we collect, our reasons for collection, and how we use this information to provide our services. This policy forms an integral part of our Terms and Conditions, which you must accept during registration. By creating a player account with www.whaleplay.com, you acknowledge and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use our website.
www.whaleplay.com is operated by HMC Ltd., a company registered and established under the laws of Autonomous Island of Anjouan Union of Comoros at address Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros. www.whaleplay.com is regulated by Anjouan Offshore Authority (under license ALSI-202412022-FI1), license is given to and held by HMC Ltd., with the registration number 15809. For questions regarding this Privacy Policy or data protection matters, please contact our Data Protection Officer at [email protected] .
We may periodically update this Privacy Policy. When changes occur, we will notify you to review the updated version. Your continued use of our website and services confirms your acceptance of any policy revisions.
INFORMATION WE COLLECT
We collect and process the following categories of personal information:
Any of the information that you provide to us during account registration on our website, as well as any other data that you further submit via the website or email;
Full name and date of birth;
Email address and phone number;
Any additional information submitted through our website or via email;
Correspondence made with us via the website, email, web chat or through other means of communication;
Complete records of your account activities, including:
All transaction history on our platform
Gaming activity and betting records
Payment and withdrawal records
Information collected automatically during your use of our services:
Website login details and session information
Traffic data and GeoIP location information
Browser and device information
Website activity logs and access records
Documentation required for account verification, compliance, and security purposes:
Government-issued identification (passport, ID cards)
Payment method verification documents
Bank statements and financial records
Other documents required under our Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
Survey participations or any other customer assessments that we may carry out from time to time.
HOW WE USE YOUR INFORMATION
We process your personal information to deliver our services effectively and comply with legal requirements. Specifically, we use your data for:
Processing your bets and transactions. This includes your use of credit cards and online payment methods;
Providing you with gaming and other ancillary services that you seek from our website;
Delivering customer support such as assistance with setting up and managing your account;
Identifying and performing the necessary verification checks;
Delivering promotional information about our products and services to registered players, as well as sharing promotional offers from our carefully selected business partners, associates, and affiliates, but only when players have explicitly consented to receive such marketing materials;
Complying with legal responsibilities, including Anti-money laundering (AML) and counter-terrorism financing (CFT) requirements;
Monitoring and investigating transactions for suspicious or fraudulent activity, terms abuse, irregular activities and potential security breaches, money laundering and other illegal or irregular activities;
Analysing customer trends and preferences through market study assessments (survey participation is entirely voluntary, and you may decline to participate at any time);
Conducting research and statistical analysis of aggregated data.
MARKETING COMMUNICATION
Unless you opt out from receiving promotional materials, we may use your email address and phone number to send marketing communications about:
Our products, services, and promotions;
Offers from business partners, including game providers;
New features and platform updates.
This may include information about products and services from our business partners, such as casino game providers.
If you wish to stop receiving marketing communications, you can unsubscribe through your player account settings or by reaching out to our customer support team at [email protected] .
By accepting contest prizes or winnings, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
OBTAINING PERSONAL INFORMATION
We collect personal information only with your knowledge and consent. However, we may automatically gather certain data through your use of our services and interactions with our platform, based on information you have voluntarily provided.
We also lawfully obtain personal information from online vendors and service providers, including payment processing companies, and we reserve the right to work with third-party providers for technical support, transaction processing, and gaming content services. When you provide information to these vendors, service providers, or third-party e-commerce services, we may gain access to that data. We are committed to protecting and using any personal information we obtain in accordance with this Privacy Policy. Information you provide will only be shared with third parties outside our Company as outlined in this Policy, and we ensure that all agreements with third-party service providers include appropriate protections for your private information.
DATA RECIPIENTS
We may share information you provide with other entities within our corporate group and with our business partners, including our parent company, subsidiaries, and other companies with whom we maintain business relationships and formal agreements. Your data may be processed by our company or by another entity within our group, which may engage third parties to fulfill data processing requirements.
Our employees access your personal information solely to perform their job responsibilities and provide customer assistance. All employees who handle or process player personal information have signed confidentiality agreements to maintain the privacy of your data in accordance with applicable gaming, data protection, and privacy regulations.
In order to provide you with an efficient service, we and/or our service providers might require transferring your personal data from one country to another in the European Union (EU) and European Free Trade Association (EFTA) regions and also to some data processors that may be based outside of the European Economic Area (EEA). Therefore, by browsing the website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or subcontractors) processing of your data in these countries. We will always use our best efforts to ensure that your information and data is treated securely and in accordance with this Privacy Policy.
RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties for their own marketing purposes.
We may disclose your personal information if required by law, regulation, or other legal subpoena or warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the company, its customers or any third party.
Personal data may be shared with third parties in these circumstances:
Legal Compliance
When required by applicable laws and regulations
To meet licensing and regulatory authority requirements
To comply with obligations under gaming and financial legislation
Payment Processing
With payment processors to facilitate transactions according to their privacy policies
Particularly for banking card transactions processed by Paysafe and similar providers
Safety and Security
When disclosure is necessary to protect safety of our company, players, or others
To investigate fraud or respond to government requests
To address security threats or illegal activities
Business Operations
With marketing service providers to deliver promotional services
With technical service providers for website operation and maintenance
For analytics and website improvement purposes
Consent-Based Sharing
With any third party when you provide prior consent
We use third-party data processors to process limited personal data on our behalf. Such service providers support the website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the personal data to the recipient is compliant with applicable data protection legislation. All third-party processors are contractually obligated to maintain the same data protection standards we follow.
Our website includes social media features (e.g. "share" or "like" buttons) provided by platforms such as Facebook. Data collected through these features is governed by the respective social media platform's privacy policies.
In addition to the above, we may also release personal data if we acquire any new businesses. Should the company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers"™ personal data will be included within the sale or transfer. We will, as part of our policy, inform our players by email prior to affecting such transfer of personal data.
Please note our content may link to third-party websites for reference purposes. We are not responsible for external content or the privacy practices of these third-party sites.
DATA RETENTION
As stated under our Terms and Conditions both, you and WhalePlay may close your player account at any time. Following account closure, we retain personal data as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
We may retain anonymized derivatives of your data to improve our services and marketing communications, provided no automated decision-making is involved and individual identification is not possible.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. Requests for data erasure cannot be accommodated during this mandatory retention period.
SECURITY OF YOUR DATA
As a data controller managing personal information for gaming account purposes, we are bound by strict legal provisions regarding personal data protection. We are committed to protecting your privacy and securing your personal information according to industry best practices and applicable regulations.
Therefore, we are committed to protecting your personal information and maintaining your privacy in line with industry best practices and relevant regulations. As part of our dedication to providing secure services, we implement all reasonable safeguards to keep your submitted data protected.
You have the right to withdraw consent at any time when we process your personal data based on your consent.
Player accounts are secured through unique usernames and passwords, with the option to enable two-factor authentication (2FA) for enhanced protection against unauthorized access. You are responsible for maintaining the confidentiality of your login credentials and ensuring they remain inaccessible to others.
CONTACTING US
You may contact us regarding this Policy at any time to (i) confirm the accuracy of personal information we have collected about you, (ii) inquire about how we use your personal data, (iii) opt out of direct marketing communications, or (iv) update and correct any information you have provided (we may require reasonable evidence to process such changes).
Please note that providing false information is illegal, and you are responsible for ensuring we always have your current and accurate data. We have appointed a data protection officer (DPO) to oversee privacy policy matters, and you can contact our DPO at [email protected] with any questions about this privacy policy.
Additionally, under Article 77 of the GDPR, you have the right to file a complaint about our data processing with a supervisory authority in your member state of habitual residence, place of work, or location of an alleged violation.
COOKIE POLICY
When you visit www.whaleplay.com, our system automatically gathers information about your visit, including your browser type, IP address, and the website that referred you to us. This data collection may occur in partnership with our platform providers, and we may receive general demographic or usage statistics about our website visitors from these partners. We do not use this automatically collected information to personally identify you without obtaining your additional consent. We use cookies and similar tracking technologies to collect this information. Cookies are small text files stored on your computer or device during your website visit. While some cookies are essential for basic website functionality, others enhance your browsing experience and help us provide better service. The following describes the different types of cookies we use and their specific purposes.
Required cookies enable website navigation and basic functionality, including access to member areas of the site. Functional cookies allow us to analyze your website usage and preferences, such as your session key, language, or region settings, enabling us to save these preferences and provide a more personalized experience. Advertising cookies help us measure the effectiveness of our content marketing and are provided by our partners to track website visits and new player registrations from advertising campaigns. We do not share your personal information, such as your name or email address, with affiliated partners except for site visit data collected directly through these advertising cookies. However, advertising providers may link your site visit data with other personal information they collect from additional sources, and this external data processing is governed by the privacy policies of those third-party providers.
In addition to the above, we work with various third-party service providers who set cookies on our website to deliver their services to us. These services include enhancing your experience by tracking website activity, measuring website effectiveness, and evaluating the success of our marketing campaigns, among other functions. Most web browsers automatically accept cookies by default. If you prefer, you can block some or all cookies, or delete existing cookies by adjusting your browser settings. However, we recommend against blocking or deleting cookies as doing so may limit your ability to fully use our website.