Terms and Conditions
Terms and Conditions
Last updated: June 23, 2026
1. Introduction
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the www.whaleplay.com (the "Website") and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer"), and us. By accessing this Website or using the Service, whether as a guest visitor or as a registered user with an account ("Account"), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
The Service is owned by HMC Ltd., a limited liability company registered in Autonomous Island of Anjouan Union of Comoros, with company registration number 15809, with registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros (“Company”, “Service provider”, “Us”, “We”). Whaleplay.com is licensed in Anjouan under the Licence ALSI-202412022-FI1 issued by Anjouan Offshore Authority for the provision of online games of chance.
2. General Terms
We retain the right to modify, update, or amend these Terms (including any documents referred to and linked to below) at our discretion and at any time. We recommend that you periodically visit this page to review any changes to the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Please note that any outstanding bets or transactions that remain unsettled at the time new Terms take effect will continue to be governed by the previous version of the Terms under which they were originally placed.
3. Your Obligations
By accessing the Website and using the Service, you acknowledge and confirm the following at all times:
3.1. You are at least 18 years of age, or have reached the minimum legal age for participating in gambling or gaming activities under the laws and jurisdiction applicable to you, whichever is higher. We reserve the right to request age verification documents from you at any time. Such documentation must be provided within 3 business days (72 hours) from the time of our request.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy or similar services or devices to access the Website from a restricted country or jurisdiction. The Company accepts no liability for actions taken by players in jurisdictions where internet gambling is illegal or in violation of this clause of the Terms and Conditions. The presence of the Website in any jurisdiction does not imply an offer or invitation from the Company to use the services available on the Website.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7. You understand and accept that when placing bets, you may lose some or all of the money you have deposited to the Service in accordance with these Terms. You acknowledge full responsibility for any such losses incurred.
3.8. When placing bets, you must not use or rely upon any information that was obtained through violation of any laws or regulations in force in the country where you were physically located at the time the bet was placed.
3.9. You confirm that you are using the Service exclusively for your own personal entertainment and not on behalf of any third party or for any commercial, professional, or business purposes. You are acting solely in your individual capacity as a private person.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11. You must always act in good faith in relation to us of the Service and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4. Restricted use
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you lack the legal capacity to enter into a binding agreement with us or you acting as an agent for, or on behalf of, any person under 18 years of age (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:
● Australia
● Austria
● China
● Comoros
● France
● Germany
● Hong Kong
● Japan
● Macao
● Netherlands and its territories
● Spain
● United Kingdom and its territories
● United States of America and its territories
Additional blacklisted countries:
● Belarus
● Iran
● North Korea
● Myanmar
● Russia
All FATF Blacklisted countries, and any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Service);
4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;
4.1.7. You are prohibited from using the Service in any manner that, in our reasonable determination, could be considered as an attempt to: (i) cheat or defraud the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain an unfair or dishonest advantage;
4.1.8. You are prohibited from using the Service to scrape, extract, or harvest our odds data or to violate any of our Intellectual Property Rights in any manner; or
4.1.9. For any illegal, unlawful or prohibited activities whatsoever.
4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3. You may not, in any manner, transfer funds between player accounts.
4.4. We may immediately terminate your Account with written notice if you use the Service for any unauthorized purposes. Additionally, we may pursue legal action against you for doing so in certain circumstances.
4.5. The following individuals are strictly prohibited from using the Service for personal purposes: Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families and partners are not allowed to use the Service in a personal capacity. If we discover such prohibited usage, the affected account(s) will be immediately terminated and all bonuses/winnings will be forfeited without exception.
5. Registration
You agree that the following conditions apply at all times when using the Service:
5.1. We reserve the right to refuse any registration application from any prospective user at our sole and absolute discretion. We are under no obligation to provide specific reasons for such refusal.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. To begin placing bets on the Service or withdraw any winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver's license or national ID card). We reserve the right to suspend betting activities or restrict Account functionality on any Account until all required verification information is received and approved. These verification procedures are implemented in compliance with applicable gaming regulations and anti-money laundering legal requirements. Additionally, you must fund your Service Account using only the payment methods specified in the payment section of our Website.
5.3. You must provide complete and accurate personal information when registering, inclusive of an authentic name (matching identification documents), a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers exclusively through their Registered Email Address. As our Customer, you are responsible for maintaining an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. Company shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. If you intentionally provide false or inaccurate personal information, we will immediately suspend your Account upon written notice. We may also pursue legal action against you and/or report the matter to relevant authorities, who may take additional action against you.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.
5.6. You must keep your password for the Service strictly confidential at all times. Provided that the Account information requested has been correctly supplied, we are entitled to assume that all bets, deposits and withdrawals have been made by you personally. We strongly advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately. You must immediately notify us if your Registered Email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we become aware of any security incident. However, you remain fully responsible for all activity on your Account, including any unauthorized third-party access, regardless of whether such access was authorized by you or not.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.
5.8. When depositing, you will receive USDT currency on the website. All transactions on the Website are conducted in USDT currency. Your deposits, withdrawals, and bets will be processed and displayed in USDT as specified in these Terms. Payment methods provide conversions into USDT.
5.9. We are under no obligation to open an Account for you and our website registration (sign-up) page constitutes merely an invitation to treat and does not guarantee account approval. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
5.10. Following receipt of your account application, we may contact you to request additional information and/or documentation. Such requests are made to ensure our compliance with regulatory and legal obligations.
6. Your Account
6.1. All Account balances and transactions are displayed in USDT (Tether USD) currency.
6.2. We do not provide credit or extend credit facilities for the use of the Service. All betting activities must be funded through your available Account balance.
6.3. We reserve the right to close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to your non-compliance with these Terms, we may cancel and/or void any of your bets and withhold any money in your account, including your original deposit.
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
6.6. Any amount mistakenly credited to your Account remains our property. When we discover such an error, we will notify you and immediately withdraw the incorrectly credited amount from your Account.
6.7. If your Account becomes overdrawn for any reason, you will be legally indebted to us for the full overdrawn amount and must repay this debt immediately upon request.
6.8. You must notify us immediately upon becoming aware of any errors, discrepancies, or irregularities relating to your Account.
6.9. Please remember, betting should be purely for entertainment and enjoyment purposes. You should cease gambling if it stops being enjoyable for you. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control over your gambling activities, we provide self-exclusion options and responsible gambling tools. These resources can be found on the Responsible Gambling and Self Exclusion page of our website.
6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
6.11. If you wish to close your Account, please send an email request from your Registered Email Address to our Customer Support Department using the contact links provided on the Website.
7. Deposit of Funds
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name. Any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com, or at our own bank's or our payment processor’s prevailing rate of exchange following which your Account will be credited with the converted amount accordingly. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
* WhalePlay.com is owned and operated by HMC Ltd, registered and established under the laws of Anjouan. HMC Ltd is licensed and regulated by the Gaming Control Authority of Anjouan for the provision of online gaming services. The CFD product available on WhalePlay.com is not a gaming product and is not covered by the Gaming Control Anjouan license. CFD trading is a financial activity and operates outside the scope of the online gaming license and its associated regulatory protections. It is the player’s sole responsibility to inquire about and comply with the applicable laws and regulations in their jurisdiction regarding financial trading activities. By accessing the CFD product, users acknowledge that they are engaging in a separate service distinct from licensed online gambling operations. Remote gaming licensing and supervision applies only to gaming products and services provided by HMC Ltd under the authority of Gaming Control Anjouan.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Account. You are responsible for your own bank charges that you may incur due to depositing funds with us.
7.3. The Company is not a financial institution and uses a third party electronic payment processor to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer gives no such authorisation, your Account will not be credited with those funds.
7.4. You agree to pay in full all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to initiate any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers using the charged-back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest on any of the funds held in it.
7.5. If you choose to accept any of our promotional or bonus offers by claiming them manually through the Promotions page, you automatically agree to the specific terms applicable to that bonus.
7.6. Funds originating from criminal, illegal, or unauthorized activities are strictly prohibited and must not be deposited with us under any circumstances.
7.7. If you deposit using your credit card, we recommend that you retain copies of all transaction records and a copy of these Terms for your records.
7.8. The minimum deposit amount is 20 USDT. The minimum withdrawal amount is 20 USDT.
7.9. Internet gambling may be illegal in your jurisdiction. If online gambling is prohibited where you are located, you are not authorized to use your payment card to deposit on this site. It is your sole responsibility to know and comply with the online gambling laws in your country of residence.
8. Withdrawal of Funds
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions and procedures. The minimum withdrawal amount per transaction is 20 USDT. The only exception is when you are closing your account, you may withdraw your full remaining balance regardless of the minimum threshold.
8.2. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.
8.3. We reserve the right to request identity verification documentation (photo of your ID), your address confirmation and/or perform additional verification procedures (request your selfie, arrange a verification call or other verification methods as we deem necessary) for the purpose of identity verification prior to processing any withdrawals from your Account. Any documents or information requested for verification purposes must be provided within 3 business days (72 hours) from the date of our notification. We also reserve the right to perform identity verification procedures at any time during your relationship with us, not solely in connection with withdrawal requests.
8.4. Withdrawal verifications may take up to 3 business days (72 hours) from date of document submission as stated in clause 9.3.
8.5. Where possible, all withdrawals must be made to the original payment method used to deposit funds into your Account, including the same debit card, credit card, bank account, or other payment system. We may, at our sole discretion, allow you to withdraw funds to a different payment method than the one used for your original deposit. Such alternative withdrawal methods will always be subject to additional security checks and verification procedures.
8.6. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
8.7. Withdrawal limits apply as follows:
a) Where a Player’s account balance is equal to or exceeds five (5) times the total amount of deposits made by the Player, withdrawals shall be limited to a maximum of 5,000 USDT (or equivalent) per calendar month.
b) In all other cases, the maximum withdrawal limits shall be:
- 50,000 USDT per week;
- 200,000 USDT per month.
c) Notwithstanding the above, the maximum amount a Player may withdraw within a weekly period shall not exceed five (5) times the total amount of deposits made by the Player during that same weekly period.
The maximum winning payout per single game round on Whaleplay is 50,000 USDT (or equivalent). Any winnings that exceed this limit in a single game round will be capped at 50,000 USDT, and the Customer will be entitled to receive only the maximum payout amount.
8.8. Please note, if you violate the Restricted Use Policy outlined in Clauses 3.3 and 4, we cannot guarantee that your withdrawal or refund requests will be successfully processed.
8.9. Promotional bonuses or offers cannot be withdrawn directly. While a bonus is claimed and active, both the bonus funds and the deposit that triggered the bonus are locked and cannot be withdrawn. Withdrawals will be processed from the real-money balance only. Bonus funds (and any winnings derived from them, where applicable) become withdrawable only after all applicable bonus requirements have been fully met.
8.10. You can only have one active withdrawal request at a time. A new request can only be made after the current one has been processed and completed.
9. Payment Transactions and Processors
9.1. You are responsible for paying any amounts you owe us. All payments must be made in good faith, and you must not try to reverse a payment or take any action that would cause a payment to be reversed by a third party to avoid a valid debt. If you do, you must reimburse us for the reversed payment and any losses we incur as a result. We reserve the right to also charge an administration fee of 50 USDT for each chargeback, denial, or reversal of payment.
9.2. We may use third-party payment processors or merchant banks to handle your payments. If we do, you agree to follow their terms and conditions, provided these are shared with you and do not conflict with our Terms.
9.3. All transactions made on our site might be reviewed to prevent money laundering or terrorism financing activity. Any suspicious activity will be reported to the relevant authorities.
10. Errors
10.1. If there is an error or malfunction in our systems or processes, all bets are rendered void. You are obligated to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2. We work hard to avoid mistakes when posting bookmaker lines, however, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
10.3. We have the right to recover from you any amount we overpaid and adjust your account to correct any mistake, such as a price is incorrect or incorrect odds or event results. If your account doesn’t have enough funds, we may require you to pay the outstanding balance for any mistaken bets or wagers. We also reserve the right to cancel, reduce, or delete any pending plays, whether or not they were placed using funds from the error.
11. Rules of Play, refunds and cancellations
11.1. The winner of an esports bingo event is determined on the settlement date of the event. We do not consider protested or overturned decisions for wagering purposes.
11.2. All posted results become final after 72 hours. After this time, no disputes will be accepted. During the 72-hour window, results will only be changed if there is a human error, system error, or a mistake by the official results source.
11.3. If the governing body of a match overturns the result within the payout period, all money will be refunded.
11.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count, if played.
11.5. If we cannot confirm a result, such as when the event broadcast is interrupted and no other source can verify it, we may choose to void all wagers on that event and refund the wagers.
11.6. We set the minimum and maximum wager amounts for all events, and these limits may change at any time without prior notice. We also reserve the right to set different limits for individual accounts.
11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers can review their transactions in the My Account section of the site at any time after each session to make sure all their wagers were accepted.
11.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
11.9. The start dates and times displayed on the Website for matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded. The exception being any wager on whether a team/player advances in a tournament, or wins the tournament, will have action regardless of a suspended or postponed match.
11.10. In the event of a refund, the wagered amount will be refunded as non-withdrawable credit on site.
11.11. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.
11.12. If a team is using stand-ins, the result will be deemed invalid.
11.13. We reserve the right to remove events, markets and any other products from the Website.
11.14. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES
11.15. All deposits are final, even in cases of self-exclusion, and can only be withdrawn as stated in Clause 9.2. You may request to withdraw an unwagered balance within 24 hours of making the deposit by contacting customer support. Such refunds are not guaranteed and are granted at the Company’s discretion, in line with Clause 9.2.
11.16. We reserve the right to ask for additional documents when processing a refund and can refuse a refund at our sole discretion. You must provide the requested documents within 3 business days (72 hours) of our request. These documents may include, but are not limited to, proof of ownership of financial accounts, a utility bill showing your address, and additional identification documents.
11.17. Refunds may take up to 3 business days (72 hours) to process from the date of submission of all the requested documents.
11.18. All bets and wagers are final and non-refundable, including during self-exclusions and account closures.
12. Communications and Notices
12.1. If you need to contact us under these Terms, you must use the Customer Support form on the Website.
12.2. Unless these Terms state otherwise, we will contact you either by posting a notice on the Website and/or by sending an email to the Registered Email Address we have on our system for you. The method of such communication shall be in our sole and exclusive discretion.
12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
12.4. We may occasionally email you with information about betting, special promotions, and other updates from our Website. By agreeing to these Terms when you register, you consent to receive these emails. You can opt out at any time by sending a request to Customer Support.
13. Matters Beyond Our Control
13.1. We are not responsible for any failure or delay in providing the Service caused by event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14. Liability
14.1. As far as the law allows, we are not responsible for any foreseeable loss or damage (direct or indirect) you may suffer if we fail to meet our obligations under these Terms—unless we breach a legal duty, such as causing death or personal injury through our negligence. Even then, we are not liable if the issue was caused by: (i) your own action or fault; (ii) a third party unconnected with our performance of these terms (for instance problems due to communications network performance, congestion, and connectivity or the performance of your computer equipment); or (iii) any other events which neither we nor our suppliers could have foreseen or forestalled even if we or they had taken reasonable care. Because this service is for personal use only, we are not liable for any business-related losses.
14.2. In the event that we are held liable for any event under these terms, our total aggregate liability to you under or in connection with these terms shall not exceed (a) the value of the bets and or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability, or (b) 500 USDT in aggregate, whichever is lower.
14.3. We strongly recommend that you (i) take care to verify the suitability and compatibility of the service with your own computer equipment prior to use; and (ii) take reasonable precautions to protect yourself against harmful programs or devices including through installation of anti-virus software.
15. Gambling By Those Under Age
15.1. If we suspect, or are informed, that you are currently under 18 years old (or below the legal age of majority in your jurisdiction) when placing any bets through the Service, your Account will be suspended (locked) to prevent further bets or withdrawals. We will then investigate the matter, including checking whether you have been placing bets as an agent for, or otherwise on behalf, of someone under 18 (or below the legal age of majority in your jurisdiction). If we find that you: (a) are currently under 18 or below the legal age of majority; (b) were under 18 or below the legal age of majority at the time of placing bets; or (c) have been betting as an agent for, or at the behest of, a person under 18 or below the legal age of majority, further action may be taken:
15.1.1 any winnings currently in your Account, or due to be credited, will be retained;
15.1.2. all winnings obtained from betting through the Service while underage must be returned to us on request ( If you do not comply, we may recover these funds along with any costs incurred in the process); and/or
15.1.3. any deposits in your Account that are not winnings may either be returned to you or retained until you turn 18 (or reach the legal age of majority), at our sole discretion. We may deduct any transaction fees, including fees we covered for deposits, from the amount returned.
15.2. This rule also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction where the legal minimum age for betting is higher than 18, and you are below that minimum age.
15.3. If we suspect that you have breached this Clause or are attempting to use it fraudulently, we may take any action necessary to investigate, including notifying the relevant law enforcement agencies.
16. Fraud
16.1. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or other criminal activity. We will withhold payment to any Customer where any of these are suspected. The Customer is responsible for reimbursing us on request for any costs, charges, or losses we incur as a result of their fraud, dishonesty, or criminal actions, including direct or indirect losses, loss of profit, business, or reputation.
17. Intellectual Property
17.1. Any unauthorised use of our name and logo may lead to legal action against you.
17.2. We are the sole owners of all rights to the Service, including our technology, software, business systems (the "Systems"), and odds.
17.3. You must not use your personal profile for your own commercial gain, such as selling your status update to an advertiser.
17.4. We reserve the right to remove or reclaim any nickname you choose for your Account if we deem it appropriate.
17.5. You may not use our URL, trademarks, trade names, trade dress, logos ("Marks"), or odds in connection with any product or service that is not ours, that could cause confusion, or that disparages us.
17.6. Except as expressly stated in these Terms, neither we nor our licensors grant you any rights, licenses, titles, or interests in the Systems or Marks. You agree not to use any manual or automated means to monitor or copy web pages or content from the Service. Unauthorized use or reproduction may result in legal action being taken against you.
18. Your License
18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable license to access and use the Service solely for your personal, non-commercial purposes. This license ends automatically if your agreement with us under these Terms is terminated.
18.2. Except for your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise use the Service, its content, or software in any way, unless expressly allowed in these Terms or on the Website. You may not alter, merge, or publish any information or content from the Service, including activities such as screen or database scraping, or any other action intended to collect, store, reorganize, or manipulate this information.
18.3. Failure to comply with this Clause may violate our or third parties’ intellectual property and other proprietary rights, which could make you liable in civil court and/or subject to criminal prosecution.
19. Your Conduct and Safety
19.1. To protect you and all our Customers, any posting of content or conduct on the Service that is unlawful, inappropriate, or otherwise undesirable is strictly prohibited (“Prohibited Behaviour”).
19.2. If you engage in Prohibited Behaviour, or we reasonably believe you are doing so, your Account and/or access to the Service may be terminated immediately without notice. Legal action may also be taken against you by other Customers, third parties, enforcement authorities, or us.
19.3. Prohibited Behaviour includes, but is not limited to, accessing and using the Service to:
19.3.1. promote or share information that you know is false, misleading or unlawful;
19.3.2. engage in any illegal activity, including actions that support or promote criminal activity, violate the privacy or rights of other Customers or third parties, or create or spread computer viruses;
19.3.3. harm minors in any way;
19.3.4. transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, including content based on race, ethnicity, or other protected characteristics;
19.3.5. transmit or make available any content that you do not have the right to share under any law or agreement, including content that infringes on a third party’s copyright, trademark, or other intellectual property rights.
19.3.6. transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation or any other website, computer software or hardware;
19.3.7. interfere with, disrupt, or reverse-engineer the Service in any way. This includes, but is not limited to, intercepting, emulating, or redirecting our communication protocols, creating or using cheats, mods, or hacks, or using any software designed to modify the Service or collect information from it;
19.3.8. retrieve or index any information from the Service using any robot, spider or other automated mechanism;
19.3.9. take part in any activity that, in our sole discretion, could or does result in another Customer being defrauded or scammed;
19.3.10. share or make available any unsolicited or unauthorized advertising or mass messaging, including junk mail, instant messaging spam, chain letters, pyramid schemes, or other solicitations.
19.3.11. create Accounts on the Website using automated methods or false/fraudulent information;
impersonate another Customer or any other third party, or
19.3.12. engage in any other behavior that we reasonably consider contrary to our business principles.
19.3.13. At all times, Players are expected to interact with staff in a respectful and professional manner. Any form of threatening, abusive, or disrespectful behaviour towards employees of HMC Ltd. is strictly prohibited. In the event that a player engages in threatening or abusive behaviour, HMC Ltd. reserves the right to take immediate action, which may include but is not limited to the suspension or termination of the player’s account. HMC Ltd. shall have sole discretion in determining what constitutes threatening or abusive behaviour and the appropriate course of action in response to such behaviour.
19.3.14. You must not collude, coordinate or conspire with others in any way that, directly or indirectly, affects the integrity or intended function of the platform, manipulates gameplay and outcomes, or exploits promotions or system vulnerabilities. Violating this rule may result in account suspension, loss of winnings or deposits, account closure, and legal action.
19.4. The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time. We reserve the right to investigate and take any action we consider necessary, including removing posts, terminating accounts, and acting against any Customer or third party involved in or permitting Prohibited Behaviour, with or without notice.
20. Links to Other Websites
20.1. The Service may include links to third-party websites that we do not maintain and over which we have no control. These links are provided solely for your convenience and are not monitored, verified, or endorsed by us. We do not guarantee the accuracy, completeness, accessibility, or usefulness of these websites or their content, and linking to them does not imply any affiliation or endorsement. When visiting such sites, you should take standard precautions, including reviewing their privacy policies and terms of use.
21. Complaints and Dispute Resolution
21.1. If you have any questions or concerns about these Terms, you should contact our Customer Service Department using the links on the Website and always use your Registered Email Address when communicating with us.
21.2. Despite the above, we accept no liability to you or any third party for any actions we take, or responses we provide, in connection with any complaint received.
21.3. If you are not satisfied with how a bet has been settled or have any other complaint regarding the Services, you should submit the details of your complaint to our Customer Service Department. We will acknowledge receipt of your complaint within seventy-two (72) hours of receipt.
21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. You are solely responsible for your Account transactions.
21.5. We will make reasonable efforts to investigate and resolve your complaint internally. The internal complaint resolution process may take up to thirty (30) days from the date the complaint is received.
21.6. If the complaint cannot be resolved amicably within the internal resolution period, or if you remain dissatisfied with the outcome, the complaint shall be escalated to Alternative Dispute Resolution ("ADR"). Participation in ADR is mandatory for both parties and shall be conducted at the Licensee's cost through the approved ADR provider.
21.7. The approved ADR provider is EGIS ADR. Complaints may be submitted to EGIS ADR at [email protected]. The decision or recommendation of the ADR provider shall be considered in accordance with the applicable licensing requirements and ADR procedures.
22. Assignment
22.1. You may not assign these Terms or any rights or obligations under them without our prior written consent, which will not be unreasonably withheld.
22.2 We may assign all or any part of our rights or obligations under these Terms to any third party without your consent, provided the third party can deliver a service of substantially similar quality to the Service. Notice of such assignment will be posted on the Service.
23. Severability
23.1. In the event that any provision of these Terms is found by a competent authority to be unenforceable or invalid, that provision shall be modified to the fullest extent permitted by law to reflect the original intent. The validity and enforceability of the remaining provisions shall remain unaffected.
24. Breach of These Terms
24.1. Without limiting other remedies, we may suspend or terminate your Account and refuse to provide the Service, without prior notice, if you materially breach these Terms. We will, however, provide prompt notice of any such action.
25. General Provisions
25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
25.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
25.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
25.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
25.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
25.6. Governing Law. These Terms are governed by the law in force in Anjouan.
25.7. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.